REFUND POLICY

Returns
Returns can be made on an order within 14 days from the date you receive it through Canada Post (Tracking number can be used for reference of this).

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds on returned products will be sent 1-7 business days once the product has been picked up from Canada Post and inspected. You will recieve a return refund email once your package is recieved. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

All refunds are subject to a restocking fee.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at braaprentals@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded. All sale items are final sale.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at braaprentals@outlook.com and send your item to: 1233 Monashee Frontage Rd Unit B, Sicamous, BC V0E 2V1

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

1233 Monashee Frontage Rd Unit B, Sicamous, BC V0E 2V1

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.